退款政策

CanineTeeth Return & Refund Policy

At CanineTeeth, we take great care in designing, producing, and preparing every piece for its pup. We want every order to arrive safely and become something you are genuinely happy to wear.

Because our products include customized items, natural leather goods, and wearable products that may come into contact with the body, different products may be subject to different return conditions.

Please read the following policy carefully before placing your order.

1. Order Cancellation

Orders may be cancelled before they enter production or fulfillment.

Once an order has entered production, been customized, or has been shipped, cancellation may no longer be possible.

For customized products, production may begin shortly after your order is placed. Once customization or production has started, the order cannot be cancelled due to a change of mind.

If you need to cancel an order, please contact us as soon as possible with your order number.

2. Customized & Personalized Products

Customized and personalized products are generally final sale and cannot be returned or exchanged due to change of mind, sizing preference, or personal preference.

This includes, but is not limited to:

XOLOTL custom Puppy Hoods
Customized leather collars and products
Customized engraving
CERBERUS ARCHIVE personalized ID Cards
Products produced using customer-provided photographs, artwork, text, or other materials
Other products individually made or modified according to customer specifications

Before production begins, customers are responsible for confirming all customization information, including measurements, text, images, colors, and other specifications.

If we make an error that differs from the customization information confirmed by the customer, please contact us and we will review the issue accordingly.

3. Returns for Standard Products

For eligible non-customized products, we may accept a return request when the product is:

Unworn and unused
In its original condition
Free from stains, odors, scratches, deformation, or other signs of use
Returned with its original packaging and accessories
Not damaged or altered by the customer

Products that have been worn, washed, modified, damaged, or otherwise show permanent signs of use may not be eligible for return.

Please contact CanineTeeth before sending any product back. Unauthorized returns may not be accepted.

4. Products Made from Natural Leather

Natural leather is a living material. Differences in grain, texture, color, softness, and minor natural marks are inherent characteristics of genuine leather and should not automatically be considered manufacturing defects.

This applies particularly to our ANUBIS and FENRIR products.

However, if you believe your product has a genuine manufacturing or material defect, please contact us with photographs or video evidence so that our team can evaluate the issue.

Please do not return or attempt to repair a leather product before contacting us.

5. Puppy Hoods, Gloves & Wearable Products

For hygiene and product-safety reasons, wearable products must be returned in unused and resalable condition where a return is permitted.

This includes products such as:

XOLOTL Puppy Hoods
LAELAPS Paw Gloves
Hats and other wearable accessories

Please ensure that you have reviewed the product measurements before purchase.

Because individual head, face, hand, and body shapes vary, product sizing cannot guarantee a perfect fit for every individual.

If you are uncertain about sizing, we strongly recommend contacting our customer service team before placing your order.

6. Defective, Damaged, or Incorrect Products

We carefully inspect products before shipment. However, if you receive an item that appears to have a manufacturing defect, has been damaged during transportation, or is different from the product you ordered, please contact us as soon as possible.

Please provide:

Your order number
Clear photographs of the product
Photographs of the packaging, if the package appears to have been damaged
A short video when necessary to demonstrate the issue

Our team will review the case and determine the appropriate solution, which may include:

Replacement
Repair
Partial refund
Full refund

The appropriate resolution will depend on the nature and severity of the issue.

Please do not dispose of the product or its original packaging before the case has been resolved.

7. Return Shipping

Unless the return is caused by a confirmed CanineTeeth error or a defective product, the customer is responsible for the return shipping costs.

For approved returns, we will provide the appropriate return instructions and address.

Please do not send products to our warehouse without receiving return instructions from our customer service team.

Customers are responsible for ensuring that returned packages are properly packed and successfully delivered to us.

We strongly recommend using a trackable shipping service.

8. International Orders, Customs & Taxes

For international orders, customers are responsible for providing accurate shipping information and complying with applicable customs requirements.

Depending on the destination country, additional customs duties, taxes, or import fees may apply.

Unless otherwise stated, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

CanineTeeth is not responsible for delays, additional charges, or failed delivery caused by customs clearance, incorrect shipping information, or the recipient's failure to complete required customs procedures.

9. Undeliverable, Refused, or Abandoned Packages

Customers are responsible for providing complete and accurate shipping information and for receiving their packages.

If a package is returned to CanineTeeth because it was:

Refused by the recipient
Not collected
Undeliverable due to an incorrect or incomplete address
Returned because the recipient failed to respond to customs or delivery requests

the order will not automatically qualify for a refund.

If the package is returned to us, please contact our customer service team. Depending on the circumstances, we may offer reshipment or another solution.

Any additional shipping, customs, or handling costs resulting from such a return may be charged to the customer.

10. Refunds

Once an approved return has been received and inspected, we will notify you of the result.

If your refund is approved, the refund will be issued to your original payment method.

CanineTeeth will normally initiate the refund within [X] business days after the returned product has been inspected and approved.

Please note that the actual time required for the funds to appear in your account depends on your payment provider, bank, or credit card issuer.

11. Exchanges

For eligible standard products, exchanges may be available subject to product availability.

Customized and personalized products are not eligible for exchange due to changes in preference, sizing, or design after production has begun.

If you need assistance selecting a size or configuration, please contact us before placing your order. We are always happy to help you confirm the appropriate product specifications.

12. Contact Us

If you have any questions regarding returns, refunds, sizing, customization, or product issues, please contact us by sending us a ticket to customersupport@canineteeth.store

Please include your order number in your message so that our team can assist you more efficiently.

CanineTeeth Team